August 1, 2010

Features of my Expert- Iwebslog Support Center Platform

FAQ: Frequently Asked QuestionsImage via Wikipedia
Image via Wikipedia
Features - myExpert is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;
Web and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
Auto Response
Automatic reply that is sent out to the support desk representative and the customer, whenever a new ticket is opened or a message is received. Customizable mail templates to provide or include more information.
Canned Repli
es
Predefined responses for frequently asked questions.
Internal Notes
Add internal notes/comments to tickets for staff that can help the other support person to analyze the issue better.
Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or
priorities.
Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Role-based Access
Control staff's access level based on groups and departments.
Assign & Transfer Tickets
Assign tickets to a staff and/or department.
No signup Required
No user account or registration required for users (ticket ID/email used for login).
Support History
All support requests and responses are archived. You can track the previous request by its id or user email or by its status.
It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. Customers can login and check the status of their request anytime and when the response is received from the support desk.
myExpert is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use.
We are offering this platform free of cost to all our users. You can use it for free for your company and manage all the issue records. However we also provide professional services (at nominal charges) in record management where our team will manage the records for you. The system is completely free without any charges on first come first basis for a limited period*. To request a free set up for your company please provide us with the details and we will set up the system for you at ZERO COST.
For free set up you can also contact us at: -  info[at]iwebslog.com
The Platform can also be hosted online at our servers or at your local company's servers.
For more refer : 
*- Limited time offer on first come first serve basis, no other services will be provided. Iwebslog will only provide the technological setup and software on its server.



About the Author

Tomboy

Author & Editor

Has laoreet percipitur ad. Vide interesset in mei, no his legimus verterem. Et nostrum imperdiet appellantur usu, mnesarchum referrentur id vim.

Post a Comment

 
Iwebslog Blog © 2015 - Designed by Templateism.com